shipping & return
We send from the warehouse closest to you!
Your order will be processed and dispatched within 24 hours from our closest warehouse in either Australia or the United States.
All prices are displayed in $ USD.
|STANDARD SHIPPING||EXPRESS SHIPPING|
|United States||Orders less than $35||$3||$6.00|
|Orders above $35||FREE||$6.00|
|Australia||Orders less than $27||$3.00||$6.00|
|Orders above $27||FREE||$6.00|
|Europe||Orders less than $100||$15.00||-|
|Orders above $100||FREE||-|
|NZ + Oceania||Orders less than $60||$15.00||-|
|Orders above $60||FREE||-|
|Indonesia||Orders less than $27||$3.00||-|
|Orders above $27||FREE||-|
|Rest of the world||Orders less than $100||$15.00||-|
|Orders above $100||FREE||-|
Due to the pandemic, shipments may be a delayed in certain parts of the World.
Please reference your expected delivery date in the checkout.
RETURN & EXCHANGE POLICY
- Our returns and exchange policy lasts 30 days from the time your order is placed.
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- To complete your return, we require a receipt, receipt number or proof of purchase.
- There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to either of our locations listed above, closest to you.You will be responsible for paying for your own shipping costs for returning your item if you change your mind once your order is received within the 30 day period. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.