OUR SHIPPING & RETURN POLICY

shipping policy

* all pricing in USD


We offer complimentary shipping for domestic orders $35 and over (excluding taxes). And free international shipping on orders $100 and over (excluding taxes).

  Threshold Standard Shipping
United States Orders less than $35 $6.00
Orders over $35 FREE
Australia

Orders less than $35

$6.00

Orders over $35

FREE
Rest of the World
(International)

Orders less than $100

$15.00

Orders over $100

FREE

Due to the recent pandemic, shipments may be a delayed in certain parts of the World. Please reference your expected delivery date in the checkout.

Multiple Shipping Address
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.

International Orders
Your shipment may be subject to import duties and taxes.

Business Days & Holiday
All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas

our return policy

Our returns and exchange policy lasts 30 days from the time your order is placed. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt, receipt number or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at operations@wearetmf.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at operations@wearetmf.com and send your item to: TMF. True.Makeup.Freedom.

Australia:
Suite 533,
211 Queen Victoria Street,
Western Australia. 6159.

Northern Hemisphere:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to either of our locations listed above, closest to you.

You will be responsible for paying for your own shipping costs for returning your item if you change your mind once your order is received within the 30 day period. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.