Our Return Policy
We offer complimentary shipping for all US orders over $30 and free international shipping for Australia, UK, and Canada orders $70.
what is the shipping fee for USA orders under $30?
A $6.00 USD shipping fee will be added to all US orders under $30.
what is the shipping fee for non-USA orders under $70?
A $10 EURO shipping fee will be added to all EU orders under $70.
A $12 USD shipping fee will be added to all other international orders under $70.
our return policy
We want you to be completely happy and satisfied with your TMF purchase. Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your TMF product with us.
if you purchased at one of our independent retail locations
All in-store purchases must be returned or exchanged at the TMF retail location where you purchased the product(s) with a valid receipt. Your return or exchange will be arranged via the store you purchased TMF from. The store will then notify our customer service team direct and ship the product(s) to us.
If you would like to exchange a product for the same item due to a fault, no additional payment is required. If you would like to exchange an item to a higher price pointed item, you will need to pay for the difference in price and sales tax. The same applies if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. Each exchange is on a case by case basis and a clear image of the faulty product must be emailed to firstname.lastname@example.org. If you have purchased your product(s) from one of our retailers, you must exchange the item to the store you purchased from.
Products to be returned to our warehouse by mail: a return label will be provided to you via email in the event of a return/exchange. Contact us by email to receive a free replacement shipping label via: email@example.com
Refunds: as soon as your package arrives to us, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. if your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Please note, your financial institution may take longer to reflect the transaction.
returns within 30 days
Returns will only be accepted within 30 days from the date of purchase. The refund will be credited back to the original purchasing card.